How to Replace Documents Lost in the Recent Flooding Caused by Hurricane Matthew


Events such as the flooding caused by Hurricane Matthew commonly result in the loss of important documents. North Carolinians can use the following resources to replace lost or damaged documents and records.

SNAP Card (Food Stamps): 1-866-719-0141

Website: http://www.ncdhhs.gov/divisions/dss/local-county-social-services-offices

EBT Card: 888-622-7328

Website: http://www.ebtcardbalance.com/north-carolina-lost-ebt-card-el27

N.C. Birth and Death Certificates: 919-733-3000

Website: http://vitalrecords.nc.gov/order.htm

N.C. Marriage Certificate: 919-733-3000

Website: http://vitalrecords.nc.gov/order.htm

N.C. Driver License: 919-715-7000

Website: http://www.dmv.org/nc-north-carolina/replace-license.php

Vehicle Titles: 919-715-7000

Website: https://www.ncdot.gov/dmv/vehicle/title/replacement/

Bank Checks, ATM/Debit Cards, or Safe Deposit Boxes: 877-275-3342

Website: www.fdic.gov

Credit Cards: Contact the issuing institution:

American Express: 800-528-4800

https://online.americanexpress.com/myca/mobl/us/static.do?page=un_lostorstolen

Discover: 800-347-2683 www.discover.com/credit-cards/help-center/

Master Card: 800-622-8372 www.mastercard.com/cgi-bin/emergserv.cgi

Visa: 800-847-2911 https://usa.visa.com/support/consumer/lost-stolen-card.html

Credit Reports (Equifax, Experian or TransUnion): 877-322-8228

Website: www.annualcreditreport.com

Social Security Card: 800-772-1213

Website: www.ssa.gov

Medicare Cards: 800-772-1213

Website: www.socialsecurity.gov/medicarecard/

Green Card: 800-375-5283

Website: https://www.uscis.gov/green-card/after-green-card-granted/replace-green-card

Passport: 877-487-2778

Website: http://travel.state.gov/content/passports/english/passports/lost-stolen.html

U.S. Savings Bonds: 800-722-2678 or 800-553-2663

Website: http://www.treasurydirect.gov/

Tax Returns: 800-829-1040

Website: http://www.irs.gov/pub/irs-pdf/f4506.pdf

Military Records: 866-272-6272

Website: www.archives.gov/contact/

Insurance Documents: Contact your own insurance agent

Real Estate & Property Records (Mortgage Documents, Deeds, etc.): Contact your own real estate agent

Website: http://propertydeeds.org/lost-property-deed-replacement-procedure/

Medical and Prescription Records:

Call your own doctor; medical and prescription records are tracked electronically.

Other Family Records:

Website: http://www.archives.gov/preservation/disaster-response/guidelines.html

Individuals, including homeowners, renters, and business owners, in the designated counties who suffered loss or damages due to Hurricane Matthew may register for assistance online at www.DisasterAssistance.gov, by downloading the FEMA mobile app, or by calling 1-800-621-FEMA (3362). For those who use 711 or Video Relay Service (VRS), the number is also 1-800-621-3362. For people using TTY, the number is 1-800-462-7585.

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