Events such as the flooding caused by Hurricane Matthew commonly result in the loss of important documents. North Carolinians can use the following resources to replace lost or damaged documents and records.
SNAP Card (Food Stamps): 1-866-719-0141
Website: http://www.ncdhhs.gov/divisions/dss/local-county-social-services-offices
EBT Card: 888-622-7328
Website: http://www.ebtcardbalance.com/north-carolina-lost-ebt-card-el27
N.C. Birth and Death Certificates: 919-733-3000
Website: http://vitalrecords.nc.gov/order.htm
N.C. Marriage Certificate: 919-733-3000
Website: http://vitalrecords.nc.gov/order.htm
N.C. Driver License: 919-715-7000
Website: http://www.dmv.org/nc-north-carolina/replace-license.php
Vehicle Titles: 919-715-7000
Website: https://www.ncdot.gov/dmv/vehicle/title/replacement/
Bank Checks, ATM/Debit Cards, or Safe Deposit Boxes: 877-275-3342
Website: www.fdic.gov
Credit Cards: Contact the issuing institution:
American Express: 800-528-4800
https://online.americanexpress.com/myca/mobl/us/static.do?page=un_lostorstolen
Discover: 800-347-2683 www.discover.com/credit-cards/help-center/
Master Card: 800-622-8372 www.mastercard.com/cgi-bin/emergserv.cgi
Visa: 800-847-2911 https://usa.visa.com/support/consumer/lost-stolen-card.html
Credit Reports (Equifax, Experian or TransUnion): 877-322-8228
Website: www.annualcreditreport.com
Social Security Card: 800-772-1213
Website: www.ssa.gov
Medicare Cards: 800-772-1213
Website: www.socialsecurity.gov/medicarecard/
Green Card: 800-375-5283
Website: https://www.uscis.gov/green-card/after-green-card-granted/replace-green-card
Passport: 877-487-2778
Website: http://travel.state.gov/content/passports/english/passports/lost-stolen.html
U.S. Savings Bonds: 800-722-2678 or 800-553-2663
Website: http://www.treasurydirect.gov/
Tax Returns: 800-829-1040
Website: http://www.irs.gov/pub/irs-pdf/f4506.pdf
Military Records: 866-272-6272
Website: www.archives.gov/contact/
Insurance Documents: Contact your own insurance agent
Real Estate & Property Records (Mortgage Documents, Deeds, etc.): Contact your own real estate agent
Website: http://propertydeeds.org/lost-property-deed-replacement-procedure/
Medical and Prescription Records:
Call your own doctor; medical and prescription records are tracked electronically.
Other Family Records:
Website: http://www.archives.gov/preservation/disaster-response/guidelines.html
Individuals, including homeowners, renters, and business owners, in the designated counties who suffered loss or damages due to Hurricane Matthew may register for assistance online at www.DisasterAssistance.gov, by downloading the FEMA mobile app, or by calling 1-800-621-FEMA (3362). For those who use 711 or Video Relay Service (VRS), the number is also 1-800-621-3362. For people using TTY, the number is 1-800-462-7585.